Delete All Customers Privacy Policy

Delete All Customers "the App" provides a service to safely delete all customers from your Shopify store with confirmation and progress tracking "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Customer Information: Names, email addresses, phone numbers, addresses, and other customer data stored in your Shopify store (read_customers permission)
  • Customer Management: Ability to delete customer records from your store (write_customers permission)
  • Store Information: Shop domain, store name, and basic store configuration details

Additionally, we collect the following types of personal information from you once you have installed the App:

  • Information about you and others who may access the App on behalf of your store, such as Shopify user ID and store access permissions
  • App usage data including deletion operations performed, timestamps, and basic analytics for app functionality
  • Technical information such as browser type, IP address, and session data necessary for app operation within Shopify admin

We collect personal information directly from your Shopify account through Shopify's secure APIs. We do not use cookies, web beacons, or other tracking technologies beyond what is necessary for app functionality within the Shopify admin interface.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

  • Communicate with you about app functionality and updates
  • Optimize and improve the App performance and user experience
  • Provide technical support and troubleshooting assistance
  • Ensure compliance with Shopify's platform requirements and policies
  • Maintain security and prevent unauthorized access to your store data

Sharing Your Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your personal information only in the following limited circumstances:

  • Shopify Platform: All data processing occurs within Shopify's secure platform using their official APIs under their data processing agreements
  • Service Providers: We may share information with trusted service providers who assist in operating our app, such as hosting services (Railway/Heroku), provided they agree to keep this information confidential
  • Legal Requirements: We may disclose your information when required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or others

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

Important: We Do Not Store Customer Data

Our app does not store, cache, or retain any of your customer information. All customer data processing happens in real-time through Shopify's secure APIs and is immediately deleted as requested without being stored on our servers.

Minimal Data Retention

We only retain the following minimal information:

  • App installation tokens (required for Shopify authentication)
  • Basic usage statistics (number of operations performed, timestamps)
  • Error logs for debugging purposes (automatically deleted after 30 days)

Data Security

We implement comprehensive security measures to protect your data:

  • All data transmission uses HTTPS encryption (TLS 1.2+)
  • Shopify OAuth authentication for secure API access
  • No local storage of sensitive customer information
  • Regular security updates and vulnerability assessments
  • Compliance with Shopify's security requirements and best practices

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you install and use the App), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

As a Shopify merchant, you also have the right to uninstall the app at any time, which immediately revokes all access permissions to your store data.

Shopify App Store Compliance

This app fully complies with Shopify's App Store requirements:

  • Follows Shopify's data protection and privacy guidelines
  • Uses only the minimum required API permissions (read_customers, write_customers)
  • Implements proper data handling and deletion practices
  • Provides transparent privacy policy and terms of service
  • Maintains compliance with GDPR, CCPA, and other applicable privacy laws

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Tony Gruenwald

Email: Available through the contact form at tonygruenwald.dev

Website: tonygruenwald.dev